Making sure visitors can contact you online
When I visit a company’s website it’s usually to find out how to contact them. I am often amazed at how hard people make it to find their contact details. I actually feel like I’ve been entered into a competition and if I find the company’s phone number I’ll receive a prize!
You’ve spent time, effort and money getting online, so why not make it easy for people to get in touch? Here are a few tips to consider:
Phone number – In most cases people will want to call you. Why not show your phone number on every page?
Email address – Some people would rather email you using their own email program rather than a form so show your email address as a link or image.
Location – If people need to come to you, list your address and/or a map on your contact page. This can often reduce phone calls from people asking where you are.