• Your website is down

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TIME IS OF THE ESSENCE

Your website is down, you’re losing money and you’re starting to panic! Now is the time to start getting your disaster recovery plan into action. Don’t have a disaster recovery plan? Don’t worry, not all is lost if you follow this advice.

If you are unable to recover any emails, files or databases, it may be worth setting up fresh and restoring this data if it does become available later on.

In the event of a disaster, it’s important to not waste too much time on recovery and focus on getting back online to maintain business continuity. You can always restore content should it become available later down the track.

RECOVERY ACTION POINTS

1. Recover your domain transfer password (also known as EPP code or Auth Password) – This will allow you to move your domain to a new provider.

2. If you can recover website files, emails and databases from your current provider, now is the time to do so. If you cannot do this yourself, try asking the current host for a zip file of your entire account.

3. Setup a DNS account with a web hosting provider or DNS provider (ie. CloudFlare)

4. Setup email accounts with your new web hosting provider, or use a business grade solution like Google G Suite or Microsoft Office 365.

5. Restore emails, website files and databases to your new providers. Your new provider should be able to assist with this.

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